Feature Requests

We create global processes as templates, which we adapt for our customers. This creates linked copies, but these remain dependent on the original global process. This poses several challenges: Dependencies: When you delete a global process, all processes created from it are also deleted for customers. This leads to data loss and poses a threat to our work processes. Confusion in global processes: In order to reuse processes or adapt them for other customers, we are forced to leave them as global processes. Over time, this creates a confusing structure. Limited reusability: We lack a function to move processes as independent, detached copies between customers or to export and import them as standalone templates. Feature request: Independent copies: Processes should be able to be moved or exported/imported as standalone copies between customers, without dependencies on the original global process. Archiving: Global processes should not have to be permanently deleted, but should be able to be archived as an option to improve the overview. Flexibility: The combination of templates and derived processes should be optional to enable individual adjustments.

It would be useful to have the ability to either embed a spreadsheet or excel document into a KB article that can be updated once launched. Either that or adding a window that will open the excel sheet automatically from a link (but within the KB article).

I was having issues with Exporting to Wasabi but then gave up after finding out that the files are not encrypted. Any type of export should request a password before it exports. This is something that we had with ITG and it is a must for security.

Looking for capability to map CW Manage Company > Team tab. This would allow dedicated resources (account managers, sales reps, tech analysts, etc.) to be mapped into HUDU.

In Hudu, the internal asset layout and the external client portal are designed differently, which can result in discrepancies in how asset information is displayed. Internally, asset layouts can be customized to show multiple columns of data, providing a comprehensive view of each asset. However, the external portal, by default, displays assets in a more simplified manner, often showing only the name field. To enhance the information visible to clients through the external portal, if you can could customize the portal and configure the specific data shared. This customization should be done within each client space, allowing you to tailor the external portal to display additional asset details as needed. By adjusting these settings, you can provide your clients with a more detailed view of their assets, aligning the external portal's display more closely with your internal asset layout.

It would be good to be able to separate the activity log permissions from the admin access. Some people should be able to review logs, but still not have full admin access to everything.

The "generate password" button should auto-fill. Having a second button to fill the password you requested be generated makes little sense.

In addition to username/password and OTP, sometimes we have the need to share additional fields such as a pin number. Can we please allow for extra fields on Passwords that are shared to clients?

Kick off a process via the API

Hello, I know custom fields is a new Ninja feature, but it is one we expect to leverage a lot. Any chance we could see the Ninja integration pull those custom fields from the Ninja device? That would be amazing!