Browser Extension/Assist

The screen capture for process documentation is great but the limitation to only be browser based is a tad restrictive. Would like to see a version for the desktop app that captures the entire screen or specific apps

Please add the company name and folder name next to each password in the Hudu browser extension.

Currently, users of a HaloPSA self-service portal cannot directly interact with Hudu Assist. Integrating Hudu Assist into the self-service portal would allow users to get assistance and access valuable automated support directly from the portal, enhancing their overall support experience. Please enable the ability for users to interact with Hudu Assist within the HaloPSA self-service portal.

Currently the Hudu password extension does not appear to recognize two-stage password entry correctly, or at all. Specifically I mean when the site has you enter a username then loads a new page for a password, or when it asks for a username and password, then loads a second page for an OTP code. Other password managers' extensions (e.g. Roboform) manage this pretty flawlessly so we are still using that rather than switching fully over to Hudu.

Currently, Hudu’s browser extension ScreenCapture supports static screenshots and step-based documentation. It would be highly beneficial if the extension also supported short video playback for recorded steps or processes. This would allow users to: Capture and replay real-time user flows. Provide clearer instructions for more complex processes. Reduce ambiguity by showing context that screenshots can't fully capture.

Due to the way Firefox containers isolate session data, users are frequently prompted to reauthenticate or can't sign in at all when accessing Hudu in different containers. This is especially problematic for teams that rely on containers to separate client environments.

Enable Hudu Assist to work with Zendesk Support tickets.

It's frustrating to end users that the browser extension does not have its own login session/sign-in functionality. If they are not already logged into Hudu in the same browser, the extension prompts the users to log into Hudu separately. It would be nice if the browser extension functioned like most of the other ones on the market.

Bring browser extension to Safari

When you open, or create an Autotask ticket and assign a company, we would like to be able to see all the passwords, and KB articles for that company that has been selected.