If there are documents that are set to a certain flag (i.e. Need Screenshots, Draft, etc) how to hold our staff accountable for getting these documents finished. We need some way to maybe have Due Dates set on documents (i.e. with 7-10 business days) to update or finish the document from the time it was created. Then we could have a report generated on a monthly basis that informs the manager/owner of the technician that created the article, the article name, start date, and the current status of the document. the integration into Outlook and Teams so team members can hold each other accountable and assist in getting the document completed.