Use Global KB as template for Company KB
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Bryce B.
Similar to the inverse of "Convert Company KB article to Global."
Would love to be able to build a solid KB in our Global KB and assign it to certain clients for use in their Portal without having to copy and paste the Article over to each client every time. Rather just assign it to publish inside the assigned client as well.
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Paul F.
To add to this, being able to change the global KB article at the parent level and have those modifications cascade down to the child KB article without overriding customer specific language would be key.
Would use this feature for many things - but mainly for customer security policies. Don't want to overwrite verbiage/variables in the linked child KB article like {customername} or any other customer specific language.
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Vincent M.
Yes, we use global processes that we would like to be able to update regularly that could apply to any and all clients. We are holding off on moving processes to Hudu because this function doesn't exist. Additionally, it looks like it would be easy to integrate to the "Apply Process" to asset screen.
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Andrew C.
Could this also be done just on the folder side. Similar to the global password folders, a folder structure that applies to all companies, and then additional folders can be created for companies if needed