Make Processes Searchable
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Joel P.
Title. I am exhausted from having to constantly tell my team "We have a process for that" only to hear "It didn't come up in search", and I'm tired of trying to search up a process I created months ago only to remember that even toggling 'Comprehensive' search on doesn't work, and I have to instead remember which company I created the process for and navigate there manually.
It should not be difficult to make process titles part of the search database. I genuinely cannot imagine what train of thought led the dev team to not have this implemented from the jump.
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Steve H.
Don't forget to upvote this people. At the top. I don't think this is getting the attention it should.
Also, reply here and let me know if you need all processes searched, or just need to search for process templates.
You would think this is a pretty quick thing to add in dev time. However, there might be a reason that processes were not included from the get-go in the standard search.
I would be happy enough that the search just searched "process templates" for now if that helps ease the development required. Maybe later there could be a separate "all process" search if that's the issue.
Reply here and let them know if you need process templates only to be searchable, or if you need ALL processes to be searchable.
Upvote here:
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Steve H.
Absolutely. Really a big miss to not have this.
Kristen W.
Merged in a post:
Search on Processes
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Danielle Z.
Currently, search looks at Clients, Assets, Passwords, Articles and Websites, but no Processes. These are very important components of our client documentation.
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Danielle Z.
100% required. It is becoming increasingly difficult.
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Jadene
I too would be grateful for this feature.
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Nicholas B.
+1 This is a big deal
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Todd L.
I am in the midst of my migration from IT Glue and it is disappointing to learn that the search is not as comprehensive as IT Glue.
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Justin J.
We are constantly experiencing the same issue. Really need processes to show up in search.
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Joel P.
Just a quick update on this: my team and I have opted to port all our Processes back to KBs. This isn't ideal, but being unable to search Processes has handicapped us by a far larger margin than the extra functionality of Processes has aided us.
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James M.
We've just cancelled our ITGlue contract and are moving to Hudu. I feel this is going to be one of the things I will miss the most. The ITGlue search is awesome. I really would like to see everything globally searchable.
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