Make Passwords and documents selectable in Assets | Core Web App

Make Passwords and documents selectable in Assets

Gainsboro Thrush

I can link to passwords and documents in ITG within an asset using a field. 
It would be good to be able to do the same with Hudu.
Currently there appears to be no way to select a password or document using a field in Hudu.

October 31, 2024

Kristen W.

Merged in a post:

Asset Layout Password Field

Considerable Wombat

Similar to an asset lookup field, being able to lookup passwords to prompt technicians to relate information when creating an asset rather than relying on them to remember to add a relation after saving the asset would be really useful. We relied on this heavily in another IT Documentation platform.

December 13, 2024

Kristen W.

Merged in a post:

Add KB field to Asset Layout

Jade green Anglerfish

We'd like the ability to pick a companies KB from a drop-down in an asset in the same way you can make a Asset Link field which drops down the client's assets.

December 13, 2024

Retired Pike

Correct, only way is a URL field currently. Desired features for sure.

Kobalt Pelican

Hi Jade green Anglerfish, 
Trying to understand this request to see if it's something I should implement myself, 
You have related item in the right side, is this due it be coming clutter issue? Why not rich text type about common issue y and hyper link it to kb?

Retired Pike

Yes and while we are talking about searching for articles to tag...

Option to also search for any in parent/child company
Option to search including (or exclude) Global KB

Currently you can only search by all companies or just this current one...

Moonstone blue Mandrill

Yes and Yes. I used this frequently in ITGlue.

Magnificent Silverfish

This would be amazing! I would like the ability to attach both Global KB and company-specific KB to an asset or asset type. This could allow technicians to easily find the correct KB for an asset.

Also, the ability to make KB's for an asset or asset type customer-facing on the customer portal would be another great feature, although this one should have a checkbox on whether or not it is shown to the client similar to the "add to portal" checkbox already on assets.