M
Max S.
Add support for assigning ownership to Knowledge Base articles, similar to Confluence and other documentation platforms.
Problem
Currently, Hudu KB articles lack formal ownership, making it difficult to:
  • Identify which technician maintains specific procedures
  • Ensure accountability for client-specific documentation
  • Know who to contact for technical questions
  • Manage content when technicians leave
Proposed Solution
Phase 1: Core Ownership
Basic Functionality:
  • Assign primary owner during article creation/editing (defaults to author)
  • Display owner name/avatar on article pages
  • Individual and bulk ownership transfer
  • Filter/search articles by owner
  • Owner dashboard showing owned articles
  • Migration tools for existing articles
UI Changes:
  • Add "Owner" dropdown in article creation/edit form
  • Show owner information prominently on article display
  • Link to owner's profile/contact info
Phase 2: Advanced Features
  • Secondary/co-owner support
  • Enhanced permissions for owners
  • Notification system for ownership changes
  • Approval workflows
  • Client assignment integration
  • Ownership analytics and reporting
Benefits for MSPs
For Technicians:
  • Clear identification of subject matter experts
  • Know who to contact for specific procedures
  • Ownership pride improves documentation quality
For Service Managers:
  • Better visibility of documentation responsibilities
  • Identify knowledge gaps and training needs
  • Smooth ownership transfer when staff leave
For MSPs:
  • Improved client accountability
  • Consistent service delivery
  • Better knowledge retention
  • Meet client compliance requirements
User Stories
  • As a technician
    , I want to own procedures I create so I'm notified of changes
  • As a service manager
    , I want to see who owns procedures for proper coverage
  • As a support tech
    , I want to know who to contact about specific procedures
  • As an MSP owner
    , I want to reassign ownership when technicians leave
Success Metrics
  • Reduced time to identify procedure maintainers
  • Increased procedure update frequency
  • Improved service consistency
  • Higher technician satisfaction
  • Decreased duplicate procedures
MSP-Specific Considerations
  • Link ownership to client assignments
  • Service team alignment
  • Procedure specialisation by expertise
  • Clear escalation paths for complex issues
Priority:
High - Addresses core MSP need for documentation governance and service delivery consistency.