KB Review/Expiration
W
Wenge Hoverfly
I would like to see that when a KB is created is goes through an approval process. I would like my team to be able to create KB articles as they go be want to be careful they are useful.
I would also then like to have a expiration policy that applies to articles so they can be reviewed, updated or removed. That way old data isn't staying in the system and not helping.
Kristen W.
Merged in a post:
ISO Compliance Through New Features
F
Flamingo pink Roadrunner
There are a few features missing that would help with being able to comply with ISO9001/27001
These features include:
* A formal article / process approval and/or review function
Whenever an article/process is created/edited it should be QA'd and approved before it is published.
* Having expiration rules on KB Articles / Processes
For example, whenever an article/process is created / edited / reviewed the expiration is reset to X amount of days ahead
* Article/Process ownership
Documentation requires an "owner" who is responsible for the state of the documentation
Currently these features would either have to be a manual process using flags, and partly could be achieved through API calls
As processes currently don't have flags (this is in the roadmap) or expirations, it would not be possible to comply using processes currently.
I'm sure there are other parts of both 9001/27001 that could be made easier with features but these were the ones I had run into so far.
Kristen W.
Merged in a post:
Change Requests
G
Grateful Chimpanzee
Require that entered change requests go for approval to a manager. This is absolutely needed for compliance purposes. Then once approved the change can be assigned to a staff member to execute the request.
M
Musical Giraffe
Another request has been created, containing these functions.
https://hudu.canny.io/feature-requests/p/iso-compliance-through-new-features
Please upvote this
M
Musical Giraffe
Another request has been created, containing these functions.
Please upvote this
M
Musical Giraffe
We need this function, the use of the HUDU kb is no longer compliant with ISO27001 and ISO9001.
It is inconceivable that this restriction would require moving away from HUDU.
C
Comparable Antelope
This is urgently needed, please add to roadmap!
F
Fresh Lynx
Also a requirement for us - ISO27001
Kristen W.
Merged in a post:
Review workflow for new/edited KB articles
L
Limited Panda
To conform to ISO27001 standards we require newly created or edited KB Articles to go through an approval process.
Currently we have no way of creating a workflow for review and approval/decline of newly created or edited KB Articles.
A simple feature to automatically tag an article as “review neccesary” with a notification sent to a certain group of users (HUDU Admins) would suffice.
Please consider including this feature in your product, since there are most likely other companies using your platform in need of this feature.
Y
Yolk Pigeon
We've been with Hudu for some time and KB or article management has become untenable. We need everyone to be able to submit articles that go through an approval process. We need flagged articles to go back to a queue where they can be unpublished until the approval reviews.
R
Registered Bobcat
I agree. Would also be good to categorise KB articles. Plus have a review date say defaulting to 12 months etc.
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