Help desk integration
complete
D
Dual Cobra
This would be similar to the GlueConnect feature ( https://www.itglue.com/features/glueconnect/ ) and would allow an outsourced/external helpdesk partners [such as Continuum, Inbay, GMS, Uptime, Collabrance] to connect via an api to our MSP Hudu instance and use their own user identities with it. That way we have fully auditable access, and the outsource helpdesk only have to maintain their own user identities. This is an external access, collaboration need. It is also a dealkiller, something which any MSP utilizing outsourced helpdesk considers a must-have in order to move Hudu.
Kristen W.
complete
Available now in v2.36.0
A
Acute Sawfish
Will this work with ServiceNow?
M
Magic Bobcat
Kristen W. can you set me up as a beta tester please? I use Jira Service Management.
Kristen W.
Magic Bobcat: Hi Ezra, beta is currently available for self hosted users. You can read more about the beta program here - https://hudubeta.zendesk.com/hc/en-us/sections/24826435175447-Beta-Program-FAQ
Kristen W.
This feature is currently in beta testing and will be released in v2.36
Kristen W.
in progress
C
Cute Bovid
We are now live with our support: https://www.uptimeglobal.tech/post/hudu-now-fully-supported-for-msp-partners
V
Verdant Reptile
The Hudu Team - Can we get some concrete ETAs on this one? This one is impacting partners from making decisions about renewing their contracts with IT Glue and not move or move from Hudu to IT Glue as they need support from partners like Cute Bovid.
Can we make it happen? Please let us know if you need some Beta testers or if you would like multiple partners and uptime to jump on a call and provide feedback
V
Verdant Reptile
The Hudu Team - Still awaiting feedback on some dates
C
Cute Bovid
Verdant Reptile We are now live with our support: https://www.uptimeglobal.tech/post/hudu-now-fully-supported-for-msp-partners
C
Cute Bovid
An update for all, sadly this isn't due this year and no expected timeline. Anyone who is looking for the purposes of ourselves, we are currently trialing manual integration with a partner and will know in 4 weeks if meets all the success criteria.
I
Institutional Pony
Cute Bovid: Well this is disappointing - to go from "currently in testing" to "no expected timeline". We've been waiting on this feature so we can pick up our previous conversations with you :)
C
Cute Bovid
Institutional Pony: Sorry to hear Nick, we are currently onboarding 3 test partners with manual integration to see if this works ok before we go mainstream. We have some measurable data we want to capture for a month to ensure quality and timeliness is not affected. Once we have success I can let you know!
J
Jasmine Peafowl
I need this feature as well to make the change from IT Glue
V
Voluntary Mastodon
Definitely needing this functionality, been waiting for over a year for this :), Is this still being worked on?
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