Autotask Ticket Insight Panel
Luke Popejoy
Could we get an insight panel for tickets added to Autotask? It would add something like this to Autotask tickets:
- Last 3-5 updated assets/kb's
- Most 3-5 viewed items in a company
- Link to the org in hudu
- New Asset drop down menu. You hit a drop down menu that shows a list of all assets and you choose the one you want to make. It pops up a window so you can go to work making the new asset.
- Just a search field. Start typing and it searches all assets/kbs for that company.
Luke Popejoy
We left Autotask and went to HaloPSA. No longer needed. :)
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Brian W.
I will say that now that Kaseya owns Datto who also owns IT Glue - we are going to see integration with IT Glue first. Hudu may come second if we are lucky.
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Brian W.
I would probably post this in the Autotask PSA Ideas forum since it is something they will need to develop on their end.
Luke Popejoy
Here is what TimeZest's insight panel looks like on an Autotask ticket.