Autotask Integration Feature Extension | Feature Requests

Autotask Integration Feature Extension

Jessie S.

Would love to see more integration with Autotask such as checklist/processes sync, vendor sync, etc.

June 4, 2020

Matthias K.

See the new IT Glue integration with Autotask. https://ww1.autotask.net/help/Content/4_Admin/5ExtensionsIntegrations/Kaseya/ITGlue.htm

Please make this similar.

Luke P.

For me, I would like a button to create a new Autotask ticket from within an asset in Hudu. If the asset name exists as a configuration item in Autotask, then it would auto link to that configuration.

Also, it would be awesome to see linked tickets from Autotask for an asset. (this could even be something that didn't load at first, but you could click a button, as I'm sure it would be a bit slow to poll AT for this data)

Chris C.

Configs for sure! Many configs created in AT that are not in DRMM.

Oliver W.

And sync of configuration items

Giulio Maroso

Oliver W.: Absolutely two-way asset/item synchronization

Martin Yelland

Giulio Maroso: This would allow us to move to Hudu without having to wait for the N-Central integration.

Jani M.

Giulio Maroso: Absolutely this!